Customer Reviews

Please post as much or as little information as you like. Remember : The more specific and detailed you are about the specific service we provided for you, the more helpful your review will be for other potential customers.

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"1st Choice Plumbing is responsive, prompt, diligent, neat, competent, pleasant, and fair."

Virginia T. - Calabasas, CA

Was the operator you spoke with courteous and helpful?:
Excellent

Did we respond to your phone call in a timely manner?:
Excellent

Did we arrive within our specified time frame?:
Excellent

What was the Quality of the work performed?:
Excellent

Was Our Technician Neat, Courteous and Helpful? :
Excellent

What did we work on, and were you happy with the work?:
1st Choice Plumbing provides all the plumbing services for our 30,000 square foot office building. They have replaced toilets, cleaned and replaced drains, and most important, traced and stopped various puzzling water leaks in the building.

Why were (or weren't) you happy with the work?:
1st Choice Plumbing responds to our calls usually within a few hours, very important when an entire company is impacted by a plumbing problem. They do not leave until the problem is fixed, and he stands by his work in the event of unexpected complications. He pays attention to the details - his work is aligned properly and he consciously minimizes the mess and disruption in his work area.

Were you given several options for the work to be performed?:
The technician goes over the work to be performed before he starts and keeps us advised as it progresses. Where options are available, they are presented to us before the work is started.

Would you refer us to a friend or a family member?:
Yes

Why would (or wouldn't) you refer us?:
1st Choice Plumbing is responsive, prompt, diligent, neat, competent, pleasant, and fair. I have already referred him to friends and family members.

In your own words, is there anything we could do to improve our level of service?:
Not that I can think of...

Virginia T. - Calabasas, CA


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"The work was done quickly and done right."

E. FitzGerald - North Hollywood, California

Was the operator you spoke with courteous and helpful?:
Excellent

Did we respond to your phone call in a timely manner?:
Excellent

Did we arrive within our specified time frame?:
Good

What was the Quality of the work performed?:
Excellent

Was Our Technician Neat, Courteous and Helpful?:
Good

What did we work on, and were you happy with the work?:
1st choice worked on a leak we had in our sprinkler system. It was a tiny leak, but to fix it, it looked like we would have to jackhammer our flagstone patio. Eric and Mauricio came up with a creative solution that not only properly fixed the problem, but also avoided digging up the patio, saving us thousands of dollars. The work was done quickly and done right. And when we had a small follow-up problem, 1st Choice showed up immediately to fix it at no charge.

Were you given several options for the work to be performed?:
Yes, we were given three options.

Would you refer us to a friend or a family member?:
Yes

In your own words, is there anything we could do to improve our level of service?:
Not that I can think of.

E. FitzGerald - North Hollywood, CA


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