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How did we do?

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Was the operator you spoke with courteous and helpful?
Did we respond to your phone call in a timely manner?
Did we arrive within our specified time frame?
What was the Quality of the work performed?
Was Our Technician Neat, Courteous and Helpful?
What did we work on,
and were you happy with the work?
Why were (or weren't) you happy with the work?
Were you given several options for the work to be performed?
Would you refer us to a friend or a family member?
Why would (or wouldn't) you refer us?
In your own words, is there anything we
could do to improve our level of service?
Would you like to be contacted by management regarding your service?
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